Shipping Information
Last updated: April 2026
GeoBrakes ships brake parts to every Canadian province and territory using trusted commercial carriers. Every order is fully tracked from the moment it leaves our warehouse to the moment it arrives at your door. This page covers everything you need to know about how we ship, when you can expect delivery, and what happens if something goes wrong.
1. Free Shipping
GeoBrakes offers free ground shipping on all orders of $99 or more shipped to any address within Canada. Orders under $99 are subject to a standard shipping fee calculated at checkout based on your location and the weight of your order.
Free shipping applies to standard ground delivery only. Expedited and express shipping options are available at checkout for an additional charge.
2. Delivery Timelines
We process and dispatch orders placed before 12:00 PM Central Time on the same business day. Orders placed after 12:00 PM Central Time are dispatched on the next business day. Orders placed on weekends or Canadian public holidays are dispatched on the next business day.
Estimated delivery times from dispatch are as follows:
Ontario and Quebec: 1 to 2 business days
Alberta, British Columbia, and Manitoba: 2 to 3 business days
Saskatchewan, Nova Scotia, New Brunswick, and Prince Edward Island: 2 to 4 business days
Newfoundland and Labrador: 3 to 5 business days
Northwest Territories, Yukon, and Nunavut: 5 to 10 business days
These are estimated timelines provided by our carrier partners and are not guaranteed delivery dates. Actual delivery times may vary depending on carrier volume, weather conditions, public holidays, and remote location processing times. GeoBrakes is not responsible for delays caused by circumstances outside our control.
3. Carrier Partners
GeoBrakes ships through UPS, FedEx, DHL, and Canpar. The carrier selected for your order is determined by your location, the size and weight of your order, and the most efficient route available at the time of dispatch. You will receive a tracking number by email once your order has been dispatched, along with a link to track your shipment directly with the assigned carrier.
4. Tracking Your Order
A tracking number is sent to the email address on your order within 24 hours of dispatch. If you have not received a tracking email within 24 hours of placing your order, check your spam or junk folder before contacting us. You can also track your order at any time by visiting our Order Tracking page and entering your order number.
5. Shipping Coverage
GeoBrakes ships to all physical addresses across Canada including residential addresses, business addresses, and commercial receiving docks. We do not ship to PO boxes. We do not ship to freight forwarding addresses.
6. Extended Distance Surcharge
In order to continue making our products available to customers in all areas of Canada, GeoBrakes applies an Extended Distance Surcharge to shipments destined for postal codes that are significantly farther from our fulfillment centers. This surcharge applies to approximately 4% of Canadian postal codes, primarily in remote and northern locations where carrier rates are substantially higher. If your address falls within a surcharge zone, the additional fee will be clearly displayed during the checkout process before you complete your purchase. You will always have the opportunity to review any additional fees before confirming your order.
7. Public Holidays and Non-Business Days
Our carrier partners do not operate on Canadian federal public holidays, Saturdays, or Sundays. Estimated delivery dates shown at checkout take these non-business days into account. During peak periods such as Christmas, Boxing Day, and Thanksgiving, carrier networks experience higher volumes which may result in additional delays beyond the standard estimates. GeoBrakes is not responsible for holiday-related carrier delays and no refunds or cancellations will be issued on the basis of holiday delivery delays.
8. Incorrect or Undeliverable Addresses
It is the customer's sole responsibility to provide a complete and accurate shipping address at the time of checkout. GeoBrakes is unable to modify a shipping address once an order has been dispatched.
If a shipment is returned to us due to an incorrect address, refused delivery, failed delivery attempts, or an undeliverable address provided by the customer, the following applies:
GeoBrakes will contact you to confirm whether you would like the order re-shipped or refunded.
If you choose re-shipment, both the original outbound shipping cost and the return shipping cost will be charged before the order is re-dispatched.
If you choose a refund, the refund will be processed minus the original shipping cost, the return shipping cost, and a 20% restocking fee.
GeoBrakes will not re-ship to a corrected address without payment of all applicable shipping costs.
9. Signature Requirements
For high-value orders, GeoBrakes or the assigned carrier may require a signature upon delivery. If a signature is required and no one is available to sign, the carrier will leave a delivery notice with instructions for re-delivery or pickup at the nearest carrier depot. GeoBrakes is not responsible for packages that are returned to the carrier depot and not collected within the carrier's hold period.
10. Shipping Damage
In the event that your order arrives with visible damage to the outer packaging, take the following steps immediately:
Note the damage with the delivery driver at the time of delivery before signing for the package.
Take clear photographs of the damaged outer packaging before opening the box.
Take clear photographs of the damaged part inside the box.
Email sales@geobrakes.com or call +1 (416) 855-1496 within 48 hours of delivery with your order number and all photos.
Claims submitted more than 48 hours after confirmed delivery or without supporting photographs will not be eligible for a carrier damage claim. Save all original packaging material until the claim is fully resolved as the carrier may require inspection of the original box and packaging.
GeoBrakes will file a damage claim with the carrier on your behalf. Resolution timelines are determined by the carrier's investigation process and are outside GeoBrakes's control. GeoBrakes will not issue a replacement or refund until the carrier investigation has been completed.
11. Lost Shipments
If your order has not arrived within 10 business days of the confirmed dispatch date and your tracking shows no movement for more than 5 consecutive business days, contact us at sales@geobrakes.com or call +1 (416) 855-1496. We will open a carrier investigation on your behalf. GeoBrakes will not issue refunds or replacements for shipments that are still in active transit or under active carrier investigation.
12. Free Shipping Exceptions
In rare circumstances, unusually heavy orders, oversized packaging, or orders destined for remote locations may be subject to additional shipping charges beyond the standard free shipping threshold. In these cases, GeoBrakes will contact you before processing your order to advise of the additional cost. You will have the option to accept the additional charge, modify your order, or cancel for a full refund before the order is dispatched.
13. Contact Us
For all shipping inquiries, please contact our team:
Phone: +1 (416) 855-1496
Email: sales@geobrakes.com
Business hours: Monday to Friday 9AM to 6PM EST, Saturday 9AM to 4PM EST
We respond to all inquiries within 1 hour during business hours.