RETURN & EXCHANGE POLICY

Last updated: April 2026

GeoBrakes is committed to making sure every customer receives the correct brake parts for their vehicle. Before placing an order, every customer is responsible for confirming their vehicle year, make, and model using our fitment selector tool. Our 100% fitment guarantee applies only when the correct vehicle information has been entered at the time of purchase. Please read this policy carefully before placing your order or initiating a return.

1. Return Window

GeoBrakes accepts returns within 30 days of the confirmed delivery date. The delivery date is determined by the tracking confirmation provided by our shipping carrier. No exceptions to this window will be made under any circumstances, including delays in notifying us, personal circumstances, or seasonal delays. Returns requested after 30 days from the confirmed delivery date will not be accepted and no refund or exchange will be issued.

2. Condition Requirements for All Returns

To be eligible for a return or exchange under any category of this policy, all of the following conditions must be met without exception:

The part must be completely uninstalled and unused. Any part that shows evidence of installation, mounting, or use — including tool marks, rotor scoring, pad compression, or brake dust — will be rejected and returned to the customer at their expense.

The part must be in its original manufacturer packaging. Packaging must be intact, undamaged, and contain all original hardware, documentation, and protective materials. Parts returned in damaged, torn, or repackaged boxes will be rejected.

The return must be initiated within 30 days of the confirmed delivery date. No return requests will be accepted after this window under any circumstances.

A Return Merchandise Authorization (RMA) number must be obtained from GeoBrakes before shipping any return. Parts returned without an RMA number will be refused at our warehouse and returned to the sender at the sender's expense. To obtain an RMA number, email sales@geobrakes.com or call +1 (416) 855-1496 during business hours.

3. Fitment and Vehicle Compatibility

GeoBrakes uses a vehicle fitment system that cross-references every product against the exact year, make, and model entered by the customer at the time of purchase. The customer is solely responsible for entering accurate and complete vehicle information when using the fitment selector tool.

If a part does not fit your vehicle, the following applies:

If the fitment error was caused by incorrect vehicle information entered by the customer — including but not limited to selecting the wrong year, make, model, trim level, engine size, or brake package — the return is treated as a customer-error return. The customer is responsible for all return shipping costs and a 20% restocking fee applies.

If the fitment error was caused by an error in our fitment database or a listing error on our part — meaning the correct vehicle information was entered and the wrong part was shipped — GeoBrakes will provide a prepaid return shipping label and ship the correct replacement part at no charge. Customers claiming a GeoBrakes fitment error must provide their original order confirmation showing the vehicle information entered at checkout. Claims submitted without this documentation will not be eligible for free return shipping.

GeoBrakes does not accept claims of fitment error where the customer bypassed the fitment tool, ordered by part number only, or failed to verify compatibility before ordering. In these cases the return is treated as a customer-error return.

4. Return Categories and Who Pays Return Shipping

4.1 GeoBrakes Error — Free Return Shipping

GeoBrakes will provide a prepaid return shipping label and issue a full refund or free exchange only in the following specific circumstances:

We shipped a different part than what was ordered — meaning the SKU on the package does not match the SKU on your order confirmation.

The part arrived with a confirmed manufacturing defect that was present at the time of delivery and is covered under our warranty policy.

There was a verified error in our product listing that caused you to receive an incorrect part despite entering the correct vehicle information.

To qualify for free return shipping under this category, the customer must email sales@geobrakes.com within 30 days of delivery with the order number, a clear photo of the part received, a photo of the packaging label showing the SKU, and a photo of the order confirmation. GeoBrakes reserves the right to assess all submitted evidence before issuing a prepaid label. Submitting false or misleading evidence to obtain free return shipping constitutes misrepresentation and GeoBrakes reserves the right to refuse the return, recover shipping costs, and close the account.

4.2 Customer Error — Customer Pays Return Shipping

The customer is responsible for all return shipping costs in the following circumstances:

The customer entered incorrect vehicle information — including wrong year, make, model, trim, engine, or brake configuration — when using the fitment selector tool.

The customer ordered by part number without using the fitment tool and the part does not fit their vehicle.

The customer ordered the wrong quantity, wrong product type, or duplicate part.

The customer changed their mind about the purchase after delivery.

The customer ordered the part for a vehicle that was modified, upgraded, or differs from the factory specification in any way that affects brake compatibility.

A 20% restocking fee will be deducted from the refund on all customer-error returns. Return shipping is the customer's sole responsibility. GeoBrakes does not provide return labels for customer-error returns under any circumstances.

4.3 Change of Mind Returns

If you wish to return a part for any reason not related to a GeoBrakes error, the following applies without exception:

Return must be requested within 30 days of confirmed delivery. Part must be completely uninstalled and in original packaging. Customer is responsible for all return shipping costs. A 20% restocking fee will be deducted from the refund amount. Original shipping charges paid on the order are non-refundable.

5. Non-Returnable Items

The following items are not eligible for return or exchange under any circumstances:

Any part that has been installed, mounted, or used in any way. For safety reasons, GeoBrakes cannot accept returns on any brake component that has been installed on a vehicle, regardless of how briefly it was used or the reason for the return. This policy exists to protect the safety of all future users of returned parts.

Any part returned after 30 days from the confirmed delivery date. Any part returned without an RMA number. Any part returned in damaged, altered, or non-original packaging. Any part that has been modified, cut, drilled, or altered in any way. Special order parts that were ordered specifically for a non-standard application.

6. Exchanges

GeoBrakes offers exchanges on eligible uninstalled parts within the 30-day return window. To request an exchange, contact us at sales@geobrakes.com or call +1 (416) 855-1496 to obtain an RMA number. The correct replacement part will be shipped only after the original part has been received and inspected at our warehouse. Exchanges are subject to product availability. If the replacement part is priced higher than the original, the customer is responsible for the price difference. If the replacement is priced lower, the difference will be refunded to the original payment method.

7. Shipping Delays and Carrier Issues

GeoBrakes ships all orders with tracked shipping through trusted carriers. Once an order has been dispatched and a tracking number has been provided, the shipment is in the care of the carrier. GeoBrakes is not responsible for and will not issue refunds or order cancellations due to:

Carrier delays, including delays caused by high shipping volumes, weather events, natural disasters, labor disputes, customs processing, or any circumstances beyond GeoBrakes's direct control. Lost or delayed shipments that are still showing movement in the carrier tracking system. Delivery attempts where no one was available to receive the package and the carrier has left a delivery notice. Incorrect delivery addresses provided by the customer at checkout.

If your order has not arrived within 10 business days of the confirmed ship date and tracking shows no movement for more than 5 consecutive business days, contact us at sales@geobrakes.com or call +1 (416) 855-1496 and we will open a carrier investigation on your behalf. Resolution timelines are determined by the carrier and are outside of GeoBrakes's control. GeoBrakes will not issue refunds for shipments that are in active investigation with the carrier.

Shipping charges are non-refundable in all circumstances including carrier delays, late deliveries, and refused shipments.

8. Refund Processing

Once a returned part has been received at our warehouse and inspected and approved, refunds will be processed within 5 to 10 business days to the original payment method. GeoBrakes is not responsible for processing times imposed by your bank, credit card provider, or payment processor, which may add additional business days before the refund appears in your account. Refunds will not be issued before the return has been physically received and inspected.

9. Damaged Shipments

If your order arrives with visible damage to the outer packaging, note the damage with the carrier at the time of delivery and take photos before opening the package. Email sales@geobrakes.com within 48 hours of delivery with your order number and photos of the damaged outer packaging and the damaged part. Claims submitted more than 48 hours after delivery or without photos will not be eligible for a carrier damage claim. GeoBrakes will file a claim with the carrier on your behalf. Resolution is subject to the carrier's investigation timeline and outcome.

10. How to Start a Return

Step 1: Email sales@geobrakes.com or call +1 (416) 855-1496 within 30 days of your confirmed delivery date.

Step 2: Provide your order number, the part you are returning, the reason for return, and supporting photos where applicable.

Step 3: Receive your RMA number from our team within 1 business hour during business hours.

Step 4: Pack the part securely in its original packaging, write the RMA number clearly on the outside of the box, and ship it to the address provided by our team.

Step 5: Once received and inspected, your refund or exchange will be processed within 5 to 10 business days.

Parts returned without an RMA number or shipped to an incorrect address will be refused and returned to the sender at the sender's expense.

11. Final Sale and Warranty Claims

This return policy applies to returns and exchanges only. Warranty claims for parts that develop defects after installation are governed by our separate Warranty Policy. A part that has been installed and fails due to a manufacturing defect is a warranty claim, not a return. Installing a part does not make it eligible for a return under this policy.

12. GeoBrakes's Right to Refuse Returns

GeoBrakes reserves the right to refuse any return that does not meet the conditions described in this policy. GeoBrakes also reserves the right to refuse returns from customers who have demonstrated a pattern of returns that appears to be fraudulent, abusive, or inconsistent with good-faith purchasing. Repeated return requests citing fitment errors without supporting documentation, or returns of parts showing evidence of installation that the customer claims are unused, will result in the return being rejected and the account being flagged for review.