GeoBrakes

RETURN & EXCHANGE POLICY

Last Updated: April 2026

1. Our Commitment At GeoBrakes, we are committed to ensuring that every customer receives the right part at the right quality. If for any reason you are not completely satisfied with your purchase, we are here to help. Please read our Return and Exchange Policy carefully before submitting a request.

2. Return Request Timeframe You may submit a return request within 30 days from the date you received your order. Requests submitted after 30 days will not be accepted under any circumstances. To initiate a return, please contact our customer support team through the Contact Us page on geobrakes.ca with your order number and reason for return.

3. Return Authorization (RGA) All returns require a Return Authorization (RGA) before any item is sent back to us. Our customer support team will review your request and issue an RGA sheet, which must be printed and attached to the outside of your return package. Returns received without a valid RGA will not be accepted and will be returned to the sender at their expense.

4. Condition of Returned Items All returned items must meet the following conditions to be eligible for a refund or exchange:

  • Items must be in their original, unused, and uninstalled condition.
  • Items must be returned in their original packaging with all included hardware and accessories.
  • Items that have been installed, used, or show signs of wear will not be accepted.
  • Items damaged due to improper installation or misuse are not eligible for return.

5. Restocking Fee A restocking fee of 20% of the original purchase price will be applied to all returns where the parts are no longer wanted or where incorrect vehicle information was provided at the time of order. This fee covers the cost of inspection, repackaging, and restocking. The restocking fee will be deducted from your refund at the time of processing.

6. Non-Returnable Items The following items are not eligible for return or exchange under any circumstances:

  • Electrical components and sensors once removed from original packaging.
  • Items that have been installed or show signs of use.
  • Items returned without a valid RGA number.
  • Items returned after the 30-day return window.
  • Items damaged due to misuse, negligence, or improper installation.

7. Exchange Policy If you received an incorrect part or a part that does not fit your vehicle despite providing the correct vehicle information at checkout, GeoBrakes will arrange an exchange at no additional cost. To request an exchange, contact our customer support team within 30 days of receiving your order. Our team will verify your vehicle information and process the exchange once the original item is received and inspected. GeoBrakes reserves the right to decline an exchange request if the vehicle information provided at the time of order was incorrect or incomplete.

8. Damaged or Defective Items If your order arrives damaged or with a manufacturer defect, please notify us within 48 hours of receiving your package. Please retain all original packaging and take clear photographs of the damaged item and packaging before contacting us. Failure to report damage within 48 hours may affect your eligibility for a replacement or refund. GeoBrakes will cover all shipping costs related to the return and replacement of damaged or defective items.

9. Refund Processing Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5 to 10 business days and credited back to your original payment method. Please note that your financial institution may require additional processing time before the refund appears in your account. Restocking fees and return shipping costs, where applicable, will be deducted from the refund amount.

10. Return Shipping Costs Customers are responsible for return shipping costs unless the return is due to a GeoBrakes error, a manufacturer defect, or a damaged shipment. We strongly recommend using a trackable shipping method for all returns, as GeoBrakes is not responsible for items lost or damaged during return transit. Return shipping costs for warped or cracked brake rotors are also the responsibility of the customer.

11. Contact Us If you have any questions about our Return and Exchange Policy or wish to initiate a return or exchange, please contact our customer support team through the Contact Us page on geobrakes.ca. We are here to make the process as smooth and straightforward as possible.